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Frequently asked questions
Find answers to our frequently asked questions.
What is the check-in and check-out time?
Check-in time: 3 PM
Check-out time: 11 AM
You may request early check-in and/or late check-out after booking. Our team will do our best to accommodate any requests based on availability. Contact us for availability
Check-out time: 11 AM
You may request early check-in and/or late check-out after booking. Our team will do our best to accommodate any requests based on availability. Contact us for availability
What is the hotel cancelation policy?
We offer flexible cancellations on our Flex Rate booking options which gives the option of cancelling your booking up to 3 days before your check-in time.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Can I check-in late in the evening?
We have a cancellation policy of 72h. And that counts from the check-in time (2pm) of the day of your arrival, Failing to cancel within that timeframe, will imply a cancellation penalty equal to the total amount of your stay. Booking deposits are non-refundable
Can I bring my pet with me?
Yes, Suitestay Apartments Hotel is pleased to welcome small to medium-sized dogs and cats. A maximum of two pets per room is allowed. Please note that an additional charge of CAD 25 per pet per stay applies.
Is breakfast included?
Suitestay Apartments Hotel does not offer breakfast services. However, there are numerous dining options available nearby, allowing you to explore and enjoy the culinary delights of downtown Ottawa.
Does the hotel have parking?
Yes, Suitestay Apartments Hotel provides parking facilities located at 319 Rideau Street. The cost of parking is CAD 12 per day. Please note that the parking area is shared with Days Inn Hotel.
Are the units private?
Yes, all our units are completely private with their own bathroom, bedroom, living room, and other amenities. You will see more detailed amenities of each unit on our booking site.
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