Our privacy policy
This Privacy Policy outlines how Suitestay Apartments Hotel ("we," "us," or "our") collects, uses, and safeguards personal information obtained through our website at www.suitestayapt.com (referred to as the "Website"). By using the Website, you signify your agreement to the practices described in this Privacy Policy.
Effective date: 28/08/2023
Collection of Personal Data
We collect and process personal data provided by users ("Users") through various means, such as forms, interactions, and browsing activities on the Website. This data may encompass:
Identification data (e.g., name, surname) Contact data (e.g., email address, phone number, address) Payment information (e.g., credit card details) Reservation particulars Communication preferences Browsing and device information (e.g., IP address, cookies) Location data
Legal Basis for Processing
In accordance with the applicable legislation on the protection of personal, the processing of personal data implemented by Suitestay Apartments Hotel is based on one of the following legal bases.
The performance of the contractual relations of Suitestay Apartments Hotel with the Users
In order to use the Website and benefit from the services it offers, Users must accept the general terms and conditions available at https://www.www.suitestayapt.com/terms-and-conditions
These documents formalize a contractual relationship between each of the Users and Suitestay Apartments Hotel.
The personal data collected and processed by Suitestay Apartments Hotel in this context are necessary for the performance of these contracts, the purposes of which are specified in Article 4 – “Purposes of the processing” hereunder.
User’ consent
When Users browse the Website, Suitestay Apartments Hotel may read and/or write trackers on their device (e.g., computer, mobile device).
Before installing cookies on the User’s device, Suitestay Apartments Hotel collects the User’s consent through a “cookie banner”.
Compliance with a legal obligation to which Suitestay Apartments Hotel is subject
The processing of User’s personal data implemented by Suitestay Apartments Hotel may be imposed by a legal obligation
Legitimate interest of Suitestay Apartments Hotel
Suitestay Apartments Hotel may have a legitimate interest authorizing it to collect and process the personal data of Users who visit the Website (e.g., implementation of commercial prospecting operations with its prospects).
In this context, Suitestay Apartments Hotel ensures that the processing implemented is necessary for the achievement of its legitimate interest and that it does not infringe the interests and fundamental rights of Users.
Categories of Personal Data Collected and Processed
Suitestay Apartments Hotel may collect, store and process the following categories of personal data:
- identification data (e.g., name, surname, date of birth);
- contact data (e.g., phone number, e-mail address, postal address);
- economic and financial information (e.g., card number, transaction details);
- personal life and lifestyle data;
- Suitestay Apartments Hotel may collect information related to the User’s meal preferences, which could indirectly give indications regarding the User’s religious beliefs, ethnic origin or health status and thus qualify as sensitive data under Article 9 of the GDPR. Such data would only be gathered when the User willingly decides to formulate a specific request in this respect;
- data related to professional life (e.g., curriculum vitae);
- location data (e.g., GPS);
- connection data (e.g., IP address, logs).
Suitestay Apartments Hotel does not collect any information relating to political opinions, morals, sexual orientation, or genetic characteristics.
Purpose of the Processing
The processing of User’s personal data by Suitestay Apartments Hotel is necessary to enable it to accomplish the following purpose.
Processing for the purpose of online booking
- optimization of the Website for the Users’ browsing;
- creation of a customer account by Users on the Website;
- confirm and process the User’s reservation in one of the Suitestay Apartments Hotel establishments;
- process the payment of the reservation in one of the Suitestay Apartments Hotel establishments;
- sending confirmation or message prior to the arrival of the User;
- conduct a customer satisfaction survey.
Processing for the purpose of managing applications
The processing of personal data of the User by Suitestay Apartments Hotel is necessary if the User access the job application service :
- receipt of job applications;
- recruitment of a candidate.
Processing for the purpose of sending the newsletter and marketing communication
- sending Suitestay Apartments Hotel newsletter, the User may unsubscribe at any time from any marketing message by clicking on the unsubscribe link at the end of said message;
- measurement statistics and marketing analysis;
- communication with a User who fills in a contact form on the Website;
- constitution of a file of customers and prospects;
- informing Users in the event of changes affecting the services offered via the Website.
Processing for the purpose of rights management
- prevention and fight against fraud during the payment of the order;
- management of disputes;
- to comply with a legal requirement or in the context of legal proceedings or litigation;
- informing Users in the event of changes affecting the services offered via the Website;
- management of requests to exercise the rights.
Rights of the Data Subjects
Users have a right of access, modification, opposition, limitation, portability, rectification to define guidelines for the fate of their data after their death and deletion of their personal data, the latter being subject to compliance with the following rules:
- The request is made by the person concerned and is attached to a copy or a current identity document;
- The request must be made in writing to the following address: gdpr@expegroup.com
For the purpose of the right to data portability, the information requested by the User will be provided to him/her in electronic form, unless expressly requested otherwise.
With regard to the right to the deletion of the User's personal data, this will not be applicable in cases where the processing is implemented to meet a legal obligation.
Data Retention
We may retain your Personal Data for a period of time consistent with the original purpose for collection. For example, we keep your Personal Data for no longer than reasonably necessary for your use of our programs and Services and for a reasonable period of time afterward. We also may retain your Personal Data during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your choices and accessing, updating, or deleting your personal data:
Whenever you use our services, we aim to provide you with choices about how we use your personal data. We also aim to provide you with access to your Personal Data. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of personal data we maintain about you or you may update or correct inaccuracies in that information by contacting us. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal data we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the How to Contact Us section below.
Cookies and similar technologies
We and our partners use various technologies to collect and store information when you visit one of our services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services. Our third-party advertising and analytics partners include Google, Facebook, Instagram, Lodgify, and other remarketing services.
The technologies we use for this automatic data collection may include:
Cookies:
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our services.
We may use cookies for the following purposes:
- to maintain continuity during a user session
- to gather data about the usage of the Websites for research and other purposes
- to store your preferences for certain kinds of information and marketing offers
- Our cookies will track only your activity relating to your online activity on the Websites, and will not track your other Internet activity. Our cookies do not gather personal data. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our online products and services or website features.
- We may occasionally permit other companies to set cookies on our Websites and gather cookie information for us. In some cases, we may also use another company to operate web servers or process credit card purchases for our Websites. We use the cookie information gathered by these companies in the same manner as stated above.
Web Beacons:
Pages of our services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Clickstream Data:
Clickstream data is information collected by our computers when you request Web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what type of content is popular, what type of visitors in the aggregate are interested in particular kinds of content on the Sites.
European users’ rights with respect to personal data:
Some data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”), provide you with certain rights in connection with Personal Data you have shared with us. If you are a resident in the European Economic Area, you may have the following rights:
- The right to be informed. You are entitled to be informed of the use of your Personal Data. This Privacy Policy provides such information to you.
- The right of access. You have the right to request a copy of your Personal Data which we hold about you.
- The right of correction: You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date.
- The right to be forgotten: You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will likely impact your ability to use our services.
- The right to object (opt-out): You have the right to opt-out of certain uses of your Personal Data, such as direct marketing, at any time.
- The right to data portability: You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means your right to request that we move, copy or transmit your Personal Data stored on our servers / IT environment to another service provider’s servers / IT environment.
- The right to refuse to be subjected to automated decision making, including profiling: You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
- The right to lodge a complaint with a supervisory authority.
To make such a request you may Contact us using the contact information below, and we will consider your request in accordance with applicable laws.
Changing or deleting your information
You may update or correct information about yourself by submitting a request through this form. If you completely delete all such information, then your account may become deactivated. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements, or for other legitimate business purposes.
We may contact you to request that you update your Personal Data on a regular basis to ensure its integrity for the purposes of ongoing data management.
Our Opt-in/Opt-out Policy
By providing an email address on our website, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any service related notices, or to provide you with information about our events, invitations, or related educational information.
For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a user to submit or receive information, as the case may be.
We currently provide the following opt-out opportunities:
- At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us to unsubscribe from the service.
- At any time, you can contact us through support@suitestayapt.com or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Data.
- You may update or correct information about yourself by submitting a request through this form.
Notwithstanding anything else in this Privacy Policy, please note that we always reserve the right to contact you in the event of a change in this Privacy Policy, or to provide you with any service related notices.
Social media platforms and websites
Any information, communications or material of any type or nature that you submit to our Websites (including, but not limited to any Suitestay Apartments Hotel website contained on a social media platform or website such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy.
Suitestay Apartments Hotel is not responsible for any content or Submissions contained on such sites and platforms. By visiting any Suitestay Apartments Hotel website that is contained on a social media platform or website, you are representing and warranting to Suitestay Apartments Hotel that you have reviewed the applicable privacy policy and terms of use of that platform or website and that you will abide by all such provisions contained therein.
Additionally, in the event that Suitestay Apartments Hotel offers a message board or any other interactive or social-type feature on a website administered directly by Suitestay Apartments Hotel, please be aware that these platforms may allow you to publicly post and share information with other users. Although Suitestay Apartments Hotel may take certain precautions to protect those who use these areas of a Suitestay Apartments Hotel website, we warn against giving you should not give out any personal data in such public forums as we cannot guarantee the privacy that information will not be private and safety of these areas and may not be monitored and is not guaranteed, and we, therefore, cannot be responsible for any misused information you choose to post. Your use of these features is fully at your own risk.
Third-party links
The Websites may contain links to web pages operated by parties other than Suitestay Apartments Hotel. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party’s website. Suitestay Apartments Hotel strongly recommends that each User review the third party’s terms and policies.
Confidentiality and security
We restrict access to personal data collected about you at the Websites to our employees, personnel and those of our affiliates’ employees, and to others who need to know that information to provide services to you or to us, or in the course of conducting our normal business operations.
While no website can guarantee security, we maintain reasonable and appropriate physical, electronic and procedural safeguards intended to protect your personal data collected via the Websites.
We maintain administrative, technical and physical safeguards designed to protect the User’s Personal Data and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account technological reality, cost, the scope, context and purposes of processing weighted against the severity and likelihood that the processing could threaten individual rights and freedoms. For example, we use commercially reasonable security measures such as encryption, firewalls, and Secure Socket Layer software (SSL) or hypertext transfer protocol secure (HTTPS) to protect Personal Data.
We advise all Suitestay Apartments Hotel employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies.
If we collect account information for payment or credit, Suitestay Apartments Hotel will use the information only to complete the task for which the account information was offered.
Children
The Site is not intended for use by children. We do not intentionally gather Personal Data about visitors under the age of 16, and we request that they not provide Personal Data through the Services. If a child has provided us with Personal Data, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 16, please contact us at support@suitestayapt.com. If we learn that we have inadvertently collected the personal data of a child under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
Changes to our website privacy notice
We may change this Privacy Notice at any time and from time to time. The most recent version of the Notice is reflected by the version date located at the top of this Notice. Your use of the Services following these changes means that you accept the revised Privacy Notice. This Notice is not intended to and does not create any contractual or other legal right in or on behalf of any party.
How to contact us
If you have any specific questions about this Privacy Policy, you can contact us via email or writing to us at the address below:
Suitestay Apartments Hotel
356 Rideau Street, Ottawa,
ON, Canada K1N 5Y8
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